When books are gradually getting replaced by electronic educational materials, that’s what we call “E-Learning”. E-learning or online learning, is the acquisition of knowledge with the help of electronic resources, conducted on the Internet, where students can access their learning materials online anywhere, at the same or different times. (24/7)
It is evident that Covid-19 has a strong impact on most of the companies; either small, medium and even big enterprises have been affected by this sudden pandemic. The level of customer emotion and anxiety is making customer service agents jobs far more harder and challenging than normal days.