Telephone Skills Training

Elvis Ghanem

Instructor

Elvis Ghanem

Category

Sales & Customer Service

Telephone Skills Training

Improve your skills while talking on the phone and handle your customers’ requests properly. Learn how to start, maintain the conversation and end a phone call in a professional way.
This high-energy training combines the best in corporate training with the best in personal motivation. Throughout the program, participants discover that it is truly up to them to make a difference and that each call can be a huge opportunity for success in the business.


The program focuses not only on the people but also on the skills set professionals need to connect better with customers and provide an exceptional customer experience. Participants will learn that by empathizing, taking ownership of customer’s issues, and using customer-centric strategies to solve business challenges they will create customer loyalty and build customer-centric bridges.

Topics to be covered

Module 1

  • Attitudes, skills, and knowledge
  • The professional customer service agent skills set, mindset and customer knowledge

Module 2

  • First impressions and opening the phone call
  • Characteristics of high performing service providers
  • Logic and emotion when it comes to buying or continuing to use a product or service

Module 3

  • Are you an expert?
  • Active listening
  • Use the power of questions
  • Use best-practice telephone customer care techniques

Module 4

  • Find out your personality style
  • The communication styles model
  • Dealing with different caller personalities

Module 5

  • Last impression
  • Ending the call on a high note

AFTER COMPLETING THIS TRAINING PROGRAM, YOU WILL BE ABLE TO

  • Learn how to start, maintain the conversation and end a phone call in a professional way.
  • List the attitudes, skills, and knowledge required to be a professional customer care representative.
  • Create stronger connections with customer and enhance their personal communication.
  • Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
  • Explain how their role is instrumental in delivering a high performance customer focused environment.


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Testimonials

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Digital Marketing Boot Camp Testimonial

It was a great pleasure having you through 6 days, walking together step by step to learn the strategies, tricks, and tools and reach the most advanced methods of Social Media and Digital Marketing.

Success Stories

The training was great, very helpful and a lot of hands-on. It's very useful for anyone planning to start a career as a freelancer or digital marketing or to add a certification to its own career. Sylva Abi Hanna Sales & Marketing | Business Owner
Very beneficial. I would recommend it to anyone who is considering starting his/her own business. Social Media has a world on its own definitely worth the hours and pay. I appreciate it! Even if you think you are slow, the instructors are more than patient and will guide you through it all! Thank you Elie and Elvis, much love. Alexy Jean Salloum Graphic Designer
It was an amazing training, very beneficial! Elie & Elvis are really friendly and are too patient :) I think I can run my own business now; thanks to you both :) Pamela Fahed Marketing Executive, Gulbenk Trading Co.
We enjoyed the training, it was very beneficial and we received a lot of important information that for sure will help us in our future career. The presenter Elie Sarkis was very helpful and professional where he gave us the infos in the best and smooth way. Elie Rahme Managing Director, Glow First
Loved the digital marketing training! so interesting! Looking forward for other trainings! And the training with Elie Sarkis is very motivational! Lea Njeim Creative Director, Social Media Management
Smooth training, great teacher (Elie Sarkis). A lot of information explained in an easy way. Elie Hanna Managing Partner, Glow First
Perfect training sessions. A lot of info and details. Interesting digital marketing course. Hala El Hajj Charge Marketing Operationnel
Very helpful course, learned a lot about how I will be able to manage my own social media accounts instead of investing in it with an agency to have it done for me. A great service, great people, loved it. Will definitely join another. Christy Samaha Social Media Executive
Elie Sarkis is so helpful and is simply a Master. Thank you :) Sabella Bassil Graphic Design & Website Content Specialist, Alfa Telecommunications
Got so many insights, my favorite part was the website links shared for our use and the digital marketing tips & tricks. Stephanie Doueihi Marketing Manager, HiCart.com
It was a very interesting Digital Marketing training, Elie is very knowledgeable, but we need a lot of practice to implement all the notions we crossed. Manal Dana Head of Marketing, Achour Holding
Amazing Digital Marketing training program :) Daniel Malaeb Publisher Relationship Manager, Maddict
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It was a very useful Digital Marketing workshop in a lovely generous environment with a very helpful instructor and partner, thank you so much for this experience! Nicole Azouri Marketing Executive, AMS
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It was a great photoshop and illustrator training program! Very professional team Carol Kawerkian Student
What I liked the most about the Communication training was the practical part. The team has Smart tactics and is very educated. Cosette Abou Ghazaleh Managing Partner, Speedlight
Thank you Intoact for a very informative Facebook Marketing workshop. Elie Sarkis communicates clearly and effectively, and is very helpful and approachable. The presentation is very clear, well-structured, and easy to understand. I highly recommend their services. Peggy Bouchedid Client Services Manager, LeProfin
It was a good digital marketing training. Thank you! Georges Hourany Owner, Hourany Services 
When I began researching social media and digital marketing workshops, I had no idea I would meet such a professional, thoughtful, and genuine instructor. I really enjoyed our sessions because Mr. Elie Sarkis truly personalized the course for the group needs and target areas. The case studies exercises added a plus to the course and helped us understand the core of the workshop by practicing all its related aspects. Moreover the material and references communicated were very resourceful and useful. I would recommend this type of workshop for anyone who is looking to improve his digital and marketing skills and looking forward to signing up again for other detailed targeted workshops. Keep on the good work! Simona El Khoury Graphic Design Instructor, NDU
“Attended the Digital Marketing training. Amazing atmosphere - Professional setting.” Joe Daccache Corporate Sales
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“ So glad I took the digital marekting course. Got all the questions that I'm searching for and more ” Rose-Mary Keyrouz Freelancer
“ This digital marketing training was very informative and up to my expectations; Elie is patient and is always helpful with any question we might have. ” Christelle Khraish Graphic Designer, SABIS
“ Such a professional team! Very useful and practical information in the growing trend of the digital marketing. ” Shoghig Anserlian Marketing Manager, Ets. H. Atamian
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