Communicating with Clarity & Impact

Overview:
This high-energy training program focuses on the foundation of communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results.
Participants will learn how to combine voice tone, and body language with language that engages others. Using a four-point communications model, the participant will be able to communicate their messages more clearly, confidently, and effectively.
Course objectives:
By the end of this training course participants will be able to:
- Communicate clearly, confidently, and assertively.
- Engage better with others by listening more effectively and asking insightful questions.
- Use techniques to build better rapport with others.
- Combine tone of voice, and body language with the right language to communicate the intended message more clearly.
- Use four principles to communicate with impact.
Delivery methods:
• Self-discovery and critique
• Exploration and facilitator-led discussions
• Activities-based learning
• Practical exercises
• Best practice theory exploration
Target audience:
Business professionals or anyone who wishes to polish their communication skills.
Topics to be covered
Module 1
- How well do you communicate?
- What makes a great communicator?
- Four basic principles of communication
Module 2
- Focus on behavior, not personality
- Be specific
- “I” messages and owning your language
Module 3
- Controlling a conversation
- Different types of questions
- The questioning funnel
Module 4
- Evaluate your listening skills
- Listening and empathy
- Active listening
- How to listen better
Module 5
- Importance of rapport
- Matching non-verbal communication
- Importance of body language
AFTER COMPLETING THIS TRAINING PROGRAM, YOU WILL BE ABLE TO
- Communicate clearly, confidently and assertively.
- Engage better with other by listening more effectively and asking insightful questions.
- Use techniques to build better rapport with others.
- Combine tone of voice, body language with the right language to communicate the intended message more clearly.
- Use four principles to communicate with impact.
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