Building a strong customer service strategy helps the business develop a loyal customer experience. The importance of online customer service can never be underestimated because it takes years to build a brand reputation and one minute to ruin it; and sometimes a poor customer experience can ruin an entire business.
It is evident that Covid-19 has a strong impact on most of the companies; either small, medium and even big enterprises have been affected by this sudden pandemic. The level of customer emotion and anxiety is making customer service agents jobs far more harder and challenging than normal days.
