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Terms Conditions

Intoact International LLC, info@intoact.net
Intoact Terms and Conditions

1. Subject matter, conclusion
1.1 These general terms and conditions of business apply for all training and certification programs delivered by Intoact International LLC.
1.2 Only these general terms and conditions of business apply. Terms and conditions of business of those buying online training programs and eBooks or receiving training or taking a certification examination (subsequently referred to as participant) apply, even if not explicitly stated by Intoact. The terms and conditions presented in this document also apply if Intoact knowingly renders services due that are in conflict with the participant’s terms and conditions of business.
1.3 Participants must register to take part in Intoact trainings or certification exams. Registration consists of filling out a form online that is provided by Intoact. Registration also includes selecting the training session or the online course the participant intends to attend or the respective certification exam. The current Intoact website provides a list of online training courses, training services and certification examinations offered by Intoact.

2. Training and Online Courses
2.1 Intoact is responsible for conducting training or for contracting a third party to conduct training and is free to choose any consultant for such purposes. Intoact is entitled to transfer the duties of the mentioned materials on the website to a third party to perform and to change the contents of training sessions as long as the objective of the training is not compromised.
Intoact may cancel training, change the date or time of training or designate the training location with advance notice.
2.2 Intoact is responsible to deliver the online course content and materials based on the course chosen and bought by the client.
The applicant will receive from Intoact an access to the course chosen and materials by email or he will be redirected to a third party website where he will complete all the learning.
2.3 Intoact will make every effort to provide the participant with all important knowledge during training sessions, as per the training plan and the current training documents.
2.4 Intoact will conduct training on its own premises, on the participant’s premises, or at another mutually agreed upon location. Training is to be conducted during the dates specified by Intoact in the quote and confirmed by the participant.
2.4 If training takes place on Intoact premises, Intoact will provide participants with a training space and the necessary documents. Participants are responsible for incidental expenses (travel, accommodation, additional meals, etc.).
2.5 If training takes place on the participant’s premises, the participant will provide the infrastructure necessary for training especially the appropriate space, and is responsible for obtaining Internet connections if required. Intoact can provide these services, particularly computers with pre-installed training software, on the customer’s premises or at an agreed upon location. The agreement does not include this service, and the participant must reimburse Intoact for these costs.

3. Certification & Examination
This section is applicable for the courses that include a Certification or an Exam.
3.1. The price of one certification examination entitles one participant to take one certification exam, independent from the result of the respective test.
3.2. The use of any aids besides the certification software is forbidden during the certification examination. If the participant uses any other software, data, documents or persons, the examination will be stopped and the results of the examination will be not passed. The participant must pay in advance the full certification fee.
3.3. Within 24 hours after the end of the examination, Intoact will inform the participant of the examination results.

4. Compensation and terms of payment
4.1 For the private and public training programs, the costs covered by the participant will be specified in writing in the contract and will include additional sales tax as required by law. If the parties do not specify the amount of compensation, the Intoact price list in effect at the time of conclusion of the contract will apply.
4.2 All fees are due upon receipt of an invoice and must be paid in full.
4.3 For training programs, if payment is not made on time, Intoact may charge a late fee.
4.4 The participant is in default if he/she does not pay following receipt of a reminder sent by Intoact once the due date has been reached. The legal regulation, which automatically takes effect 30 days after default on an invoice, remains valid.
4.5 Clients who purchases online courses or eBook, payment should be done upon registration and purchase online via a secure payment portal.
4.6 No refund or exchange will be done after completing the payment done for any eBook or online course or training program.

5. Termination by Intoact
5.1 Intoact is entitled to terminate the contract if excess or insufficient registration cannot guarantee proper or economically feasible training or certification. Intoact is also entitled to terminate the contract due to instructor illness, technical reasons, or other reasons beyond Intoact’s control.
5.2 Before exercising this right to termination, Intoact will make every effort to reschedule training or certification examination, with the participant's consent. In case of rescheduling, the contract will remain in effect and will be amended with the consent of both parties. If the parties cannot agree on the amendment to the contract, the contract will be terminated, and any fees paid by the customer will be reimbursed.

6. Termination by the customer
6.1 If the participant is unable to attend, the customer is entitled to designate another representative from his/her company to participate in the training or certification before the training begins. The client will incur no additional costs.
6.2 The participant cannot cancel the subscription when an online training or eBook is purchased or terminate the contract of a live training.
6.3 The participant must not pay any fees if Intoact receives notice of termination on or before the 7th business day before the first day of training or certification date.

7. Right to training documents, software
7.1 All training documents are intended for the exclusive personal use of the participant.
7.2 The participant recognizes Intoact’s copyright and therefore the exclusive distribution rights and right of use of training documents and software.
7.3 Intoact gives the participant the single and non-transferable right to use training documents and software for purposes stipulated in the privacy and policy section. The right to use training software is limited to the length of the training session or the online program and is automatically rescinded following completion of training. Intoact is not required to provide notice of this rescission.
The participant may only use training software for the training program registered to. The participant is not allowed to reproduce the training software and documents, in particular to process them in electronic systems, duplicate, or modify them in any way, or distribute them in any form to third parties. All embedded knowledge and teaching systems provided by Intoact to the participant on data storage media or made available on electronic networks are considered training documents.
7.4 No third party should have access to the participant’s access on the website or to the software the participant will learn on, and that the software is not retained in any form.
7.5 In addition, the participant recognizes all of Intoact’s brand, trademark, name, and patent rights to the Intoact website and software and related documents. The participant may not remove, modify, or render unrecognizable copyright indications or indications of property rights.

8. Confidentiality
8.1. The participant is obligated to keep confidential all business and company secrets made known to him/her during training or provided with the training program online course or eBooks. This obligation is not limited to the training period or the access to the online materials granted. The participant may not share these with a third party or use them for his/her own purposes without written permission from Intoact.
8.2 The participant may not conduct any internal or external training or certification exams on Intoact products.